Exchange & Return Policy

Every piece at The Tassle Life is handcrafted and made to order, often with your names, dates or photos. That's why we don't accept returns. But if something isn't right when it reaches you, we'll make it right.

✅ When we replace your order - 

We'll send a free replacement if your order arrives:

  • Damaged in transit (broken hoop, torn fabric, crushed frame)
  • Wrong: a different product from the one you ordered
  • With a personalisation error on our side: a spelling, date or detail that doesn't match what you entered at checkout

 ✅ How to request a replacement

Email info@thetasslelife.com within 48 hours of delivery.

1. Include your order number, clear photos of the product and packaging, and an unboxing video if you have one. It helps us resolve things faster.

2. Once we've reviewed it usually within 1–2 working days, we'll arrange a free reverse pickup. Please keep the product and original packaging intact.

3. Your replacement is made and dispatched within 1-2 working days for ready products / 3-5 days for personalised products after pickup.

If we can't remake or replace the item, we'll give you a full refund to your original payment method within 3-5 working days after the reverse pickup & once the product is received by us. Cash-on-delivery orders are refunded by bank transfer or UPI.

❌ What isn't covered

  • Change of mind, or the product not suiting your space or taste
  • Personalisation details entered incorrectly by you at checkout, such as spelling or dates. Please double-check before placing your order.
  • Small variations in colour, shade or thread work. These are part of the handmade process, and screen colours can differ slightly.
  • Damage from misuse, moisture or improper handling after delivery
  • Requests made after 48 hours of delivery.
  • Any footwear purchased under sale is not applicable for return or exchange.

  • We do not accept any cancellations of the order once placed.

  • All returns & exchanges are at the discretion of The Tassle Life.